Graceful Return Policy
Our Guarantee to You
At Dwell Here - we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.
Return Policy Overview
We will accept returns and exchanges of eligible items in new and unused/resealable condition, in our sole discretion within 30 days of receipt with a valid proof of purchase. Shipping fees will not be refunded.
Customers are responsible for return shipping costs.
Certain items cannot be returned, exchanged, or canceled, including: personalized items, items purchased as final sale, and items used and/or damaged through normal wear and tear. Shipping charges are not refundable. Other restrictions may apply.
How to Start a Return
Returns can be initiated at the applicable brand's support email at hello@dwllhere.com . Someone will contact your within 24-48 hrs. Please be prepared to share the following for smooth communication so we can better assist you.
Proof of Purchase
Proof of purchase is required to issue an exchange, credit or refund for eligible items. We will accept the following as proof of your purchase:
- Original Receipt (this includes printed store or gift receipt, eReceipt, or electronic order confirmation)
- Packing Slip
- Order Number
- Gift Registry Number
We can also verify proof of purchase by looking up your original receipt using the email address used to receive an eReceipt.
We are unable to accept any items for return or exchange without proof of purchase.
Items must be returned to the store brand where the purchase originated or by mail (if the item was ordered online or by phone and received by mail). Purchases made outside the U.S. may only be returned to the purchase location.
Credits and Refunds
We will issue a credit or refund in one of the following ways:
- With proof of purchase, the item purchase price will be refunded in the original form of payment. Where some or all of a purchase was made using a Gift Card or Merchandise Credit, a new Gift Card or Merchandise Credit will be issued, respectively.
- With a Gift Receipt or Gift Packing Slip, the item purchase price will be refunded by a Merchandise Credit.
- When the Gift Registry Number is presented without proof of purchase, the item’s current selling price will be refunded by a Merchandise Credit.
- Any shipping charges will not be refunded and customers are responsible for return shipping costs.
Custom Made Orders
These special-order items are made to your individual specifications; therefore, we cannot accept returns or exchanges.
However, if a custom or personalized item arrives with a manufacturing defect or with damage caused during transit, we will repair or replace the defective item or damaged area. If that is not possible, we will arrange an exchange. We reserve the right to determine the best course of action.